Commentary
December 13, 2011
the implications are actually quite significant: these private message will make it much easier for brands to interact with fans and – critically – complainants, in a more direct and individual manner.
Private interaction, in order to cut on the noise but also be more specific and personal, is welcome. Pages should look more and more like personal profiles. Facebook also made a good UX choice by not allowing Pages to directly message users, only reply.
Commentary
December 13, 2011
Pretty amazing impact to reach 1/10th of 1% of every Tweet generated around the world.
Indeed. This conference is an absolute must.
Bullshit
In a nutshell, yes.